Frequently Asked Questions for Broadband

What is AceDSL?

AceDSL is a type of broadband or fast connection to the Internet. Thanks to technological leaps, data can be transmitted at a blistering rate over standard copper phone lines. AceDSL connections can be left running on a permanent basis, which is very attractive feature if you need to see your e-mail as it arrives. You can also be on the internet and on the phone, on the same line simultaneously.

What are the requirements?

Your phone line needs to be connected to an AceDSL-enabled telephone exchange and you need to be within about 4km of the exchange as the service speeds rapidly attenuate after that distance. At the time of writing pair-gained telephone lines are unable to support AceDSL. You can check to see if your local exchange is ADSL enabled by submitting your phone number via a form on this page. But you will need to submit an application form before a final answer can be arrived at. There is no guarantee that AceDSL can be installed at every location.

How long does it take to get AceDSL?

AceDSL is subject to availability tests as discussed above but providing your telephone line and setup meets the minimum requirements you can have AceDSL installed within around 7 working days.

How do I order AceDSL?

You can download and print a PDF-format Application Form and return it signed to Ace by mail, fax or in person.

How is AceDSL installed?

AceDSL needs to be set up by Telstra at the telephone exchange. An AceDSL modem needs to be configured and connected to your computer and your ADSL-provisioned phone line. Ace will send a technician on site to install AceDSL, unless other arrangements are made by the customer.

What is an AceDSL Line Splitter?

With AceDSL you can continue to use the same phone line for voice calls with the aid of an AceDSL line splitter. You can have up to three splitters on three phones. Special installation is required from Telstra if there are more than three phones on the line. Splitters for wall phones require special installation and we can put you in touch with a Telstra approved technician for that kind of work.

What are the AceDSL charges?

AceDSL is charged for monthly availability and for data downloads if applicable. Click here for our schedule of charges.

What is the "data allowance"?

Every time you look at a web page, collect or send e-mail, update your virus signatures, fetch an mp3 file or indulge in a chat session you are producing data traffic. The traffic that comes to your computer is the download data and traffic leaving your computer is the upload data. The majority of your traffic consists of download data. The Data Allowance is the amount of data measured in Megabytes that can be downloaded and uploaded at no further cost. Downloads that exceed the allowance are either shaped to a slower speed, or charged excess rates depending on your plan. PUMP users can purchase more data on Account Manager to speed their connection back up.