Easter Long Weekend Closure


Ace is on holidays for the Easter long weekend and advises that the office will be closed Friday the 14th of April and will return operation on Tuesday, 18th of April.

Please note although our staff are not available for on the ground support, our networks and systems are being monitored.

Our network has a proud uptime of over 99% and our response to network failure is managed 24/7.

The office closure provides an opportunity to highlight our comprehensive self-support tab on our website https://acenet.com.au/support/setup

We ask you to email support@ace.com.au or leave a voicemail message 02 4861 8888 during office closures.

Messages are monitored, and non-outage related matters will be responded to on the next business day.

Enjoy your Easter long weekend!

Outage Airstream – Scheduled maintenance

Time: 08:00 11/02/2017 – 18:00 11/02/2017
Duration: 10 hours
Type: Scheduled maintenance

Due to scheduled upgrades being done by our upstream provider in our fibre path, Internet access for Ace AirStream users will be interrupted during this time. Hosted services customers will experience similar outage duration.

We apologise for any inconvenience this may cause.



After negotiations with our upstream carriers we were able to minimise the impact to roughly an hour and 20 minutes, rather than the expected 10 hours. We again apologise for any inconvenience this may have caused.

Be scam aware

When is comes to protecting your business awareness is key.

How to keep ahead of the fraudsters is a subject that occupies the minds of many IT and government professionals, but at the end of the day, it’s the businesses themselves that need to take action and stay vigilant.

Knowing the latest scams is half the battle, so here’s our list of ones we think should be on your ‘watch out’ list. Be-scam-aware

Outage AirStream/Hosted Services – Scheduled Maintenance


Time: 09:30 26/11/2016 
Duration: 30min
Type: Scheduled maintenance

Due to electrical work by an upstream provider on our fibre path. Internet access for Ace AirStream users will be interrupted during this time for up to 5 minutes. Hosted services customer will experience similar outage duration.

Time: 00:01 02/12/2016 
Duration: 6hr
Type: Scheduled maintenance

Due to optic fibre cable relocation works by an upstream provider. Internet access for Ace AirStream users will be interrupted during this time. Hosted services customer will experience similar outage duration.

We apologise for any inconvenience this may cause.

NBN Services Impacted

Summary of outage and impact

There is a fault in Sydney impacting NBN services. Engineers are presently working on it. ADSL and AirStream services not impacted. We will post updates here when they are available.

We apologise for the inconvenience caused and thank you for your continued support.


This incident is now resolved, all services are now working normally

Outage impacting AirStream customers

Time: 23:55 18/10/2016
Duration: 1hr
Type: Scheduled maintenance

To allow for enhancements to the Ace Internet network, AARNet will be migrating Ace onto the new AARNet4 platform. Internet access for Ace AirStream users will be interrupted during this time. We apologise for any inconvenience this may cause.

What would you do if you lost your Phone and Internet connection?

It’s easy to forget that technology can go wrong.

But, as this recent photo of an NBN Node in Bowral shows, technology is not infallible. The question is, ‘what would you do if you or your business was reliant on this Node?’

Underwater Node

At Ace we can help protect your business with a Fusion Broadband box. Our new partnership with Fusion Broadband allows us to provide you with a back-up or failover solution, so that if something does go wrong, you stay online and connected.

Talk to us about how we can help protect your business.

The NBN is just days away for parts of the Highlands

When can you expect the NBN to arrive in your area?

The NBN has just released its latest dates for switching on the NBN across the Southern Highlands.

Up first is Bundanoon, South Mittagong and Welby on the 24th June. Followed shortly afterward by Moss Vale, Berrima and Burradoo on the 30th June.

Bowral can expect to be able to join the NBN from the 8th July and East Bowral the 26th Aug.

Of course this is just a sample of dates. If you want to be kept in the loop, register your interest, or follow us on Facebook.


NBN breakfast seminars – come and join us.

Want to know more about the NBN?

We are holding a Business Breakfast to help businesses in the Southern Highlands understand the implications of NBN for their business, how to prepare and how to manage the transition with minimal disruption.

The breakfast will commence at 8am on the 28th June at Mittagong RSL.

If you would like to join us please register here. Spaces are limited, so get in early.

NBN survey results

Thank you to all of you who filled in our NBN survey, we have been delighted by the response.


We thought we’d share with you some of the results. So, did you know that the old phone and internet system will be turned off? Did you know you’ll need a new modem? If not then you’re not alone.

The survey showed that 62% of home owners didn’t know the old system would be turned off. Now, while that won’t happen immediately, the Government has indicated it will happen about 18 months after the NBN has been implemented in an area. So people need to take action, they won’t automatically be migrated to the new system, they have to proactively choose a new provider.

Southern Highlanders are however keen to take action. 73% of businesses and 55% of home owners want to be able to pre-register and have their new modem set up, ready for the NBN to arrive, so they can take advantage of it as soon as possible.

If you’d like to join them, you can apply for NBN here, and they’ll get you connected as soon as possible.