New Ransomware Threat

Warning: A new ransomware outbreak has been discovered. It is currently thought to be a variant of ransomware called “Petya” which spreads via Windows network ports.

The ransomware attacks vulnerabilities in Windows that have already been patched by Microsoft. Our continuing recommendation is to ensure all machines are up to date with patches and that AntiVirus software is running and up to date.

Outage ADSL – Upstream Scheduled Maintenances

Time: 01:00 01/06/2017 – 06:00 01/06/2017
Duration: 5 hour window, 1 hour actual downtime
Type: Scheduled maintenance

We’ve been informed from our upstream provider for ADSL that they will be doing scheduled upgrades between 1am-6am on June 1st. Some of our ADSL customers will be affected during these times.

Anyone who still experiences slowness or other issues in the morning should restart their modem, and if the issue persists further feel free to get in contact with us at 02 4861 8888

We apologise for any inconvenience this may cause.

Outage ADSL – Upstream Urgent Maintenance

Time: 01:00 19/05/2017 – 03:00 19/05/2017
Duration: 2 hours
Type: Scheduled maintenance

We’ve just been provided urgent information that our upstream carrier for ADSL will be doing emergency repairs tonight between 1am-3am. Only our ADSL customers will be affected during these times. Until the outage customers on ADSL might be experiencing packet loss and slow responses.

Anyone who still experiences slowness or other issues in the morning should restart their modem, and if the issue persists further feel free to get in contact with us at 02 4861 8888

We apologise for any inconvenience this may cause.

WannaCrypt – New widespread malware

A new malware called WannaCrypt has so far infected 200,000 victims across 150 countries, it’s not only infecting computer, it’s also spreading to other computers and encrypting all of user files and demanding a ransom be paid to unlock them.

What you can do about this is ensure your computer is updated to the latest patches available through Windows updates. For our Sophos users, also ensure your Sophos is updated by hovering over the icon in the taskbar of your computer, the bottom right as show in the image below.

sophosuptodate

If you’re not using our Sophos AV product, contact your vendor for advise.

If you don’t have an antivirus product installed or are unsure, feel free to get in contact with us at

02-4861-8888 or shoot us an email at support@ace.com.au

If you’d like more information regarding this infection, here is a news article reporting on it:

https://www.theguardian.com/technology/2017/may/12/nhs-ransomware-cyber-attack-what-is-wanacrypt0r-20

Easter Long Weekend Closure

 

Ace is on holidays for the Easter long weekend and advises that the office will be closed Friday the 14th of April and will return operation on Tuesday, 18th of April.

Please note although our staff are not available for on the ground support, our networks and systems are being monitored.

Our network has a proud uptime of over 99% and our response to network failure is managed 24/7.

The office closure provides an opportunity to highlight our comprehensive self-support tab on our website https://acenet.com.au/support/setup

We ask you to email support@ace.com.au or leave a voicemail message 02 4861 8888 during office closures.

Messages are monitored, and non-outage related matters will be responded to on the next business day.

Enjoy your Easter long weekend!

Outage Airstream – Scheduled maintenance

Time: 08:00 11/02/2017 – 18:00 11/02/2017
Duration: 10 hours
Type: Scheduled maintenance

Due to scheduled upgrades being done by our upstream provider in our fibre path, Internet access for Ace AirStream users will be interrupted during this time. Hosted services customers will experience similar outage duration.

We apologise for any inconvenience this may cause.

 

Update:

After negotiations with our upstream carriers we were able to minimise the impact to roughly an hour and 20 minutes, rather than the expected 10 hours. We again apologise for any inconvenience this may have caused.

Be scam aware

When is comes to protecting your business awareness is key.

How to keep ahead of the fraudsters is a subject that occupies the minds of many IT and government professionals, but at the end of the day, it’s the businesses themselves that need to take action and stay vigilant.

Knowing the latest scams is half the battle, so here’s our list of ones we think should be on your ‘watch out’ list. Be-scam-aware

Outage AirStream/Hosted Services – Scheduled Maintenance

 

Time: 09:30 26/11/2016 
Duration: 30min
Type: Scheduled maintenance

Due to electrical work by an upstream provider on our fibre path. Internet access for Ace AirStream users will be interrupted during this time for up to 5 minutes. Hosted services customer will experience similar outage duration.

Time: 00:01 02/12/2016 
Duration: 6hr
Type: Scheduled maintenance

Due to optic fibre cable relocation works by an upstream provider. Internet access for Ace AirStream users will be interrupted during this time. Hosted services customer will experience similar outage duration.

We apologise for any inconvenience this may cause.

NBN Services Impacted

Summary of outage and impact

There is a fault in Sydney impacting NBN services. Engineers are presently working on it. ADSL and AirStream services not impacted. We will post updates here when they are available.

We apologise for the inconvenience caused and thank you for your continued support.

 

This incident is now resolved, all services are now working normally

Outage impacting AirStream customers

Time: 23:55 18/10/2016
Duration: 1hr
Type: Scheduled maintenance

To allow for enhancements to the Ace Internet network, AARNet will be migrating Ace onto the new AARNet4 platform. Internet access for Ace AirStream users will be interrupted during this time. We apologise for any inconvenience this may cause.