Setting up hosting accounts can be a little tricky for the first time.
If you have any trouble at all, please feel free to contact our support staff, who can help you with any of the details.
On the other hand, if you are tech-savvy, then this page should give you most of the details in order to perform self-help.
If your domain is registered through Ace, then no worries — skip this bit.
Otherwise, if your domain is registered through a third-party provider, then please use these nameservers:
You may access the Control Panel by either going to Console Login in the top-right of this page, and entering your details into “Hosting Account Logon”, or you may type in yourdomain.com.au/cpanel.
From the Control Panel you can manage functions such as:
- Add and remove e-mail accounts
- Add and remove e-mail forwarders
- Upload and manage files
- Manage basic spam rules
- Manage basic DNS records (for advanced DNS records, please contact support)
Our environment runs on the latest stable version of cPanel, which includes PHP and MySQL support, as well as CGI scripts.
Due to past instances of abuse, Shell (SSH) access is only offered to high usage customers, and we only allow SSH access from a whitelist of static IP addresses.
FTP (file transfer)
FTP details are:
|Username||(same as your cPanel username)|
|Password||(same as your cPanel password)|
You require an FTP program to use this. We recommend FileZilla.
Every device and e-mail program is slightly different, so it’s hard to give exact instructions that will work for everyone. However, most of the time these details will put you on the right track:
|Incoming Mail Server|
|Account Type||Choose POP. It is not recommended to use IMAP.|
|Incoming Mail Server||mail.yourdomain.com.au|
|Incoming User Name||Use your full e-mail address as the user name|
|Incoming Password||You should already know this (if not, reset it through cPanel)|
|Outgoing Mail Server|
|Outgoing Mail Server||mail.yourdomain.com.au|
|Outgoing User Name||Use your full e-mail address as the user name|
|Outgoing Password||You should already know this (if not, reset it through cPanel)|
|Incoming Port Number||110|
|Outgoing Port Number||587|
|SSL||On (but remember to accept any certificate warnings)|
Note that SMTP Authentication for outgoing e-mail is required.
We do not recommend sending e-mail through third-party SMTP relays (such as mail.bigpond.com). Using port 587 in combination with SMTP Authentication will resolve most outgoing e-mail problems.
Webmail can be accessed by browsing to yourdomain.com.au/webmail.
Thanks to a technology called TLS-SNI, a dedicated IP address is no longer required to use SSL. You can install your own SSL certificate through the cPanel interface.
Feel free to get in touch if you would like Ace to help obtain an SSL certificate.
Technical support (via phone, e-mail, in-person, or on-site) incurs no extra charges beyond setup fees for initial setup, and troubleshooting issues that are the fault of Ace.
Support that goes beyond this is charged at our standard support rate of $38.50 per 15 minutes. This includes setting up additional devices (e.g. phones, tablets) and work on websites that goes beyond providing FTP and cPanel details.