E-mail Setup

This page should have everything you need to set up your Acenet e-mail service.

These self-help instructions apply only if you have an @acenet.com.au e-mail address. For other addresses (AceHost accounts), please contact support.

Please follow these instructions carefully. If setup does not work, please re-read the instructions as a single missed step or simple typo can often be the cause of issues.

What sort of device are you trying to set up e-mail on? Please click one of the following:

iPhone or iPad setup

First make sure your iPhone or iPad is connected to Wi-Fi (recommended) or 3G.

Go to Settings on the main screen.

Then, go to Mail, Contacts & Calendars.

If you already have another account set up, you will need to select Add Account here. Otherwise, read on.

Select Other for the type of account. Then, choose Add Mail Account.

Enter the details carefully as follows:

IMAP/POP Choose POP.
Name Enter your full name (e.g. John Smith).
Address Enter your e-mail address (e.g. johnsmith@acenet.com.au).
Description Also type your e-mail address in here.
Incoming Mail Server
Host Name Type pop3.acenet.com.au
User Name Type your full e-mail address (e.g. johnsmith@acenet.com.au).
Password Type your mailbox password here.
Outgoing Mail Server
Host Name Type smtp.acenet.com.au
User Name As above, type your full e-mail address here. This step is not optional.
Password As above, type your mailbox password here.

Press Save at the top of the screen.

The mail account will begin verifying. Please wait. If you are asked whether to try setting up the account without SSL, choose Yes.

You’re done! You can check that the account is working by going to Mail from the home screen.

Windows Live Mail 2011 setup

Most Windows 7 users will want to use Windows Live Mail, a free e-mail program from Microsoft.

When you first start Windows Live Mail, the Add Account normally appears first up. If not, click the Accounts tab and then inside New Account click Email:

Accounts, New Account, Email

When prompted, enter your full e-mail address, password, and full name as illustrated, and click Next:

Email address, Password, Display Name

Next, enter the server settings as illustrated:

Incoming Server, pop3.acenet.com.au, Outgoing Server, smtp.acenet.com.au, Requires authentication

Incoming server information
Server type: POP
Server address: pop3.acenet.com.au (port 110)
Requires a secure connection (SSL): No
Authenticate using: Clear text
Logon user name: (enter your full e-mail address)
Outgoing server information
Server address: smtp.acenet.com.au (port 587)
Requires a secure connection (SSL): No
Requires authentication: Yes

You’re done!

Outlook 2010 or 2013 setup

Firstly, open Outlook. If you do not have Outlook, please follow the guides for one of the other e-mail programs listed on this page.

If you have never used Outlook before, the Add Account screen will be shown automatically. If you already have an existing account set up, you will need to click File, then Add Account to bring it up:

File, Add Account<

Then, inside the Auto Account Setup screen, select E-mail Account, and type in your name, e-mail address, and password, and then click Next:

Auto Account Setup, E-mail Account, Name, E-mail Address, Password.

This should take a few minutes, but will eventually take you to a Congratulations screen. When this comes up, tick the box Manually configure server settings, and click Next:

Congratulations, Manually configure server settings, Next

A large screen will come up with many server details already filled out. Simply press the More Settings button in the bottom right:

Then, in the dialog that comes up, select the Advanced tab, and untick the Leave a copy of messages on the server box. Then click OK.

Press the remaining Next, Finish, and Close buttons to complete the process. You’re done!

Apple Mail setup

Firstly, open the Mail application.

Normally, the Add Account window shows up by itself at this point. If not, click File, and then Add Account.

Follow the instructions on the Add Account window, and enter the following details when prompted:

Full Name Enter your full name (e.g. John Smith).
E-mail Address Enter your full e-mail address (e.g. johnsmith@acenet.com.au).
Password Enter your mailbox password (this is different to your broadband password).
Incoming Mail Server
Account Type Select POP. IMAP works but is not recommended.
Incoming Mail Server pop3.acenet.com.au
User Name Enter your full e-mail address (e.g. johnsmith@acenet.com.au).
Password (Should be filled in automatically from previous page.)
Incoming Mail Security
Use Secure Sockets Layer (SSL) Turn this Off.
Authentication Select Password.
Outgoing Mail Server
Outgoing Mail Server smtp.acenet.com.au
Use only this server Please make sure this box is ticked.
Use Authentication Make sure this is ticked.
User Name As with incoming, enter your full e-mail address.
Password As with incoming, enter your mailbox password.
Outgoing Mail Security
Use Secure Sockets Layer (SSL) Turn this Off.
Authentication Select Password.
Account Summary
Take account online Make sure this is ticked.

After clicking Continue after certain steps, you may be asked Do you want to continue without a secured password? Click Continue.

Generic mail setup

If we haven’t accommodated you above, please use the following details to configure your e-mail client:

Mail account type Use POP3. IMAP works but is not recommended.
Name Enter your full name (e.g. John Smith).
E-mail Address Enter your full e-mail address (e.g. johnsmith@acenet.com.au).
Incoming Mail Server
Host Name pop3.acenet.com.au
User Name Use your full e-mail address (e.g. johnsmith@acenet.com.au).
Password Use your mailbox password (this is different to your broadband password).
Leave a copy of messages on server Please turn this off whenever possible, or set to less than 7 days (preferably 1 day).
Outgoing Mail Server
Host Name smtp.acenet.com.au
Authentication Please enable SMTP authentication.
Port Number Use port 587 (recommended) or 25.
User Name Use same settings as incoming mail server.
Password Use same settings as incoming mail server.

One common problem is that you are able to receive, but not send e-mail. If so, this is because you need to enable SMTP authentication on your outgoing server.

Another common problem is that you are not able to send e-mail from a mobile (3G) connection. If so, this is because some providers block port 25, and you need to change your outgoing port from 25 to 587.

Setup assistance

Find the setup process difficult, want additional help, or prefer to have a technician do it for you? For each device (e.g. iPhone, iPad, etc.), a $38.50 support fee applies. Please contact us on 02 4861 8888 or e-mail us at support@ace.com.au.