Individual products or services may have their own terms and conditions as an addendum to the terms and conditions below. Please refer to the terms of conditions of those services. For general terms and conditions, please download the PDF documents below.
- Standard Form of Agreement
- Acceptable Use Policy
- Privacy Protection Policy
- VoIP Service Terms and Conditions
- What you need to know
- Financial Hardship Policy
- Complaint Handling Process
- Number Porting Terms of Service
Protecting our Customers
A summary of the industry telecommunications consumer protection code (“Protecting our Customers”) can be found on the Communications Alliance website.
Critical Information Summaries
For compliance reasons beyond our control, we are required to list our Critical Information Summaries on our Support page instead of this page.