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What does the ISDN disconnection mean for me?

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The ISDN disconnection means not only will your telephone service stop working, you will also lose your existing telephone numbers. This will result in issues such as loss of business and wasted money on advertising costs therefore it is imperative your number is ported before the disconnection date.

To port your number to Ace, the telephone number needs to be active on the Losing Carrier’s (your existing carrier) network. We are unable to port your number if it has already been disconnected or if a disconnection order is pending however you may contact your carrier to reactivate the service through an EBD (Exchange Based Diversion) or request to withdraw a pending cancellation order. If the number is able to be reactivated or the pending cancellation is successfully withdrawn, we may then commence the port.

It is also important not to leave this change to the last minute as the porting process can be quite lengthy with current completion rates being approximately 3 months due to the Losing Carrier’s (your existing carrier) availability.

It’s a great opportunity to upgrade and save money with a new phone system.

View Phone Systems.

Preparations being made for V16 of 3CX release

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Behind the scenes, Ace Internet Services have been making preparations for V16 of 3CX.

This latest update comes with some important updates and new features that will benefit businesses using a 3CX system, such as enhanced Office 365 integration and improved reporting.

The update also brings new features to the 3CX apps, including better chat features of Android and iOS and improved performance and interface for the web client.

Read the full update notes in the announcement on the 3CX website here.

If you’re interested in any of these features, or want to know more about 3CX can work for your business, contact Ace today.

Ace selected by new specialist medical centres to provide services

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Ace Internet Services have been selected new medical centres to provide a range of services and support.

With a long standing relationship with the medical community, our team has the background and experience to deliver the quality services and infrastructure that is so important for those in the medical industry.

If reliable and quality service is important for your business, talk to one of our experts today on how we can help your business.

Wild electrical storms cause significant damage

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When recent storms damaged a number of businesses IT and communication equipment the value of having Ace as a partner was made clear. an Ace emergency response team swung into action providing repairs and temporary measures so the businesses could continue to operate followed up with a complete restoration of systems shortly after.