Ace’s premier broadband service is AirStream, which sports performance and reliability greater than typical ADSL2+ services. It is available across much of the Southern Highlands, including areas which cannot ordinarily receive a traditional ADSL broadband service.
Coverage & Availability
Please contact us for assistance with determining coverage.
AirStream is available within the following areas:
- East Bowral
- Moss Vale
- Burradoo (Hurlingham Ave)
- Renwick / Diamond Fields Rd
- Joadja / Mandemar (Eagle Rock)
Coverage is subject to line-of-sight to one of our base stations. If line-of-sight is obstructed by trees or buildings, AirStream may not be available. Please contact us for a free signal test, so we can best determine whether you are able to receive AirStream.
Free Signal TestBook Signal Test
Before installing AirStream at your house, we need to perform a free signal test to confirm that an AirStream signal can be received.
Simply click “Book Signal Test” above, and one of our technicians will conatct you to arrange a time to visit your location and confirm an AirStream signal. In the window that opens, fill in your details and click “Enquiry Only”.
Plans & Pricing
|Plan||Data||Setup Cost||Monthly Cost||*Contract Cost|
|Regular 6,000/512 - Home & Basic||50GB||$370.00||$99.95||$2,768.80|
|Express 12,000/1,000 - Family, Home & Business||100GB||$260.00||$129.95||$3,378.80|
|Express Plus 12,000/2,000 - Business & Large Family *new terms apply to the above services, contact office for details*||150GB||$150.00||$149.95||$3,748.80|
* The Contract Cost includes Setup Cost + Router + 24 monthly payments. A standard installation is a single storey residence, additional charges may be incurred for more complex installs. Speeds are indicative of maximum throughput and can be affected by environmental factors and internet congestion beyond our network.
Important information relating to Triple Zero (000) calls made using our VoIP service is found on our VoIP plans page.
Critical Information Summary
To make it easier to interpret our plans, we have provided a Critical Information Summary (PDF format) for our current AirStream plans.Sign Up for AirStream
Our sales rep, Adam, has been interviewed on Radio 2ST.
- #1 (Moss Vale) — 19th March 2013
- #2 (Canyonleigh) — 26th March 2013
- #3 (Joadja / Eagle Rock) — 2nd April 2013
- #4 (NBN / Local Infrastructure) — 9th April 2013
- #5 (NBN and expressions of interest for new areas) — 16th April 2013
- #6 (Area coverage and Gingenbullen proposal) — 23rd April 2013
- #7 (Installation talk through) — 30th March 2013
- #8 (NBN area rollout / government projected dates / voice services / Gingenbullen update) — 7th May 2013
- #9 (AirStream infrastructure rollout) — 15th May 2013
- #10 (New Infrastructure Upgrade DSL / Bowral High School and Google / AirStream Coverage Map) — 21st May 2013
- #11 (AirStream coverage maps / ADSL vs AirStream speed comparisons) — 28th May 2013
- #12 (East Bowral repairs / Large scale Wi-Fi networks) — 6th June 2013
- #13 (NBN delays / AirStream video upload speeds) — 11th June 2013
- #14 (Gingenbullen update / Cloud computing) — 18th June 2013
- #15 (Joadja / Jen Dalitz comes on to discuss customer experience!) — 25th June 2013
- #16 (Cloud Computing / Gingenbullen) — 3rd July 2013
- #17 (How a broadcast cell is constructed) — 9th July 2013
- #18 (Areas covered by Gingenbullen broadcast) — 16th July 2013
- #19 (AirStream Ping Times / Upload and download) — 23rd July 2013
- #20 (Talking about the tower / Allen drops in!) — 6th August 2013
- #21 (Non standard installations) — 13rd August 2013
- #22 (How to perform a speed test) — 20th August 2013
- #23 (East Bowral relays and area coverage) — 28th August 2013
- #24 (Matt, our technician, explains how a test/works) — 03rd September 2013
- #25 (Plans / Explaining which plan is best for you) — 10th September 2013
- #26 (Hosted Exchange / Sophos virus protection / cPanel stats) — 17th September 2013
- #27 (Differences in wireless delivery methods) — 24th September 2013
- #28 (AirStream vs. 3G) — 30th September 2013
- #29 (Satellite internet delivery methods) — 19th November 2013
- #30 (Second Joadja microcell / AirStream vs. Satellite / Gingenbullen update) — 26th November 2013
- #31 (NBN in Renwick / Empire Cinema microcell) — 10th December 2013
- #32 (Seminar expressions of interest / Porting phone numbers to AirStream) — 17th December 2013
- #33 (Back to basics — all about AirStream, ADSL, and VoIP) — 18th February 2014
- #34 (Gingenbullen update) — 25th February 2014
- #35 (AirStream technology) — 4th March 2014
- #36 (Latest AirStream developments) — 13th January 2015
Overall, our AirStream service has 99.9% uptime, making it a very reliable service.
AirStream is a fixed wireless service. We are also conscious of the capacity of the network when adding new customers. As a result, we try not to oversubscribe AirStream. We are continually planning and building additional capacity; monitoring the loads so the service performs consistently.
This is unlike other wireless services, which are typically based on the 3G mobile network. AirStream does not use the mobile network, which slows down or drops out in peak times.
Being fixed wireless, we use the right antenna for the job. This means that AirStream services are typically not affected by the weather. The service remains strong and clear during rain, hail, or shine.
Fast & Responsive
AirStream is a step up from both ADSL and 3G. Not only is the speed faster than typical ADSL and 3G services, but the latency is lower, making the connection more responsive. Typical latency to a Sydney–based host is 5 milliseconds on AirStream. On ADSL, this is typically 50 milliseconds or higher. On 3G, the latency is typically above 100 milliseconds even on a good day!
AirStream does not require a telephone landline to work, unlike ADSL. If you don’t normally use your landline to make phone calls, you can save money straight away by avoiding line rental. You can also make crystal clear phone calls over AirStream using our included VoIP service that costs a fraction of the amount of a normal landline–based phone call.
Many businesses want to retain a single landline, but get rid of the multiple auxilliary lines that they used to make multiple calls, instead taking advantage of our business VoIP trunk services that work smoothly over AirStream. You can even port your phone number completely to VoIP and eliminate all your landline rentals costs!
Please note that it is not possible to make Triple Zero (000) calls over the VoIP service. You must use a standard landline, or even better, a mobile phone to make emergency calls.
Frequently Asked Questions
How fast is it?
Extremely! AirStream runs at up to 12 megabits per second in the download direction, and up to 2 megabits per second in the upload direction, with which you can stream video, play games online — the possibilities are limitless.
I’ve heard wireless is unreliable. Will this slow down or drop out?
No. There is virtually no downtime with AirStream. The signal is constant and independent of mobile phone networks. Subscribers to AirStream services are limited, Ace guarantees not to compromise the service quality.
Can businesses apply for AirStream?
Yes! AirStream is offered to both households and businesses. Our business customers choose Ace as their high speed internet provider as we exceed our rivals in terms of reliability and provide real savings.
Why are you limiting the number of customers?
Many people have experienced the frustration of being on a service that has been ‘oversubscribed’. The service gets congested with too many users and slows down.
At Ace we don’t believe this is fair. We pride ourselves on delivering fantastic service quality and we will not oversubscribe AirStream.
What happens when the NBN comes to the Highlands?
The NBN is scheduled for construction in the Mittagong urban area (including the villages of Colo Vale, Hill Top, and Yerrinbool, but not including the towns of Bowral or Moss Vale) commencing around 2016. NBN construction typically takes one year, so services will become in these areas available around a year after construction commencement. So based on the information we have now, don’t expect the NBN in the Highlands until at least 2017.
The exception to this is the “greenfield” (new housing development) of Renwick, near Mittagong, which has NBN fibre available as of 2013.
Ace is an Authorised NBN Service Provider, so when the NBN does finally become available, you will have priority access to the incredible new speeds that will be available. When it becomes available to your home, you can avoid the rush and we will switch you to the NBN free of charge from an existing AirStream or ADSL service.
Because of the topography of the Highlands, much of the area will not be provided with fibre (such as those properties not within major town centres). These properties are likely to be placed on a wireless broadband solution, similar to AirStream as it exists today. Because Ace is an Authorised NBN supplier, it is entirely possible that our AirStream infrastructure will be used for these NBN customers in the future.
Do I need a phone line?
No. AirStream is truly wireless so it does not run through your phone line. We can supply a free VoIP phone number so you can make calls through your broadband connection. Enjoy the benefits of no land line rental and substantially reduced call costs.
What things can I do with AirStream?
AirStream’s leap in speed means you can gain a professional advantage, an edge over fellow students, even compete in online interactive games with overseas players without the usual speed disadvantage. Many online resources are not used by most Australians because of our relatively slow internet speeds compared to the rest of the world.
How about trying this:
- Experience a geography lesson like never before with Google Earth in 3D.
- Sink to the depths of the sea floor and learn about deep water volcanoes.
- Scuba through a showcase of real-life ocean shipwrecks.
- Become an expert in the trench warfare of Gallipoli.
- Transport yourself to the Orion Nebula where hundreds of stars are forming right now.
- Be an armchair traveller and visit Rome, Paris, New York or Tokyo.
- Try the immersive 3D virtual reality world of Second Life.
I want it. How do I get connected?
No problem. Ace will run a signal test at no charge. Contact us now on 02 4861 8888, or click the big blue button up the top of this page, and select “Enquiry Only”.
Do I need any special equipment?
Yes. We supply a radio receiver and router, which are required to use AirStream. We will also need our electrician to install an antenna on your roof (customers within 100 metres of the base station can sometimes get away with a window mounted radio that uses a suction cup). The equipment and installation are included in the above setup costs, so we’ll take care of everything you need to get started.
As far as the radio antenna goes, visually it’s about the size of a carton of eggs or a two-litre milk bottle. In other words, it’s unobstructive — indeed, smaller than your TV antenna. For customers more than about 5 km from the base station, a larger antenna which looks like a small satellite dish may be required. The best way to determine which antenna will be required is to have a signal test performed at your house.
For the Tech-Heads
How does AirStream work?
AirStream is a wireless technology developed by Ace that uses radio frequency to transmit high speed broadband to regional and remote properties across the Southern Highlands. The first AirStream service was launched in 2006 from the Oxley Hill transmission tower. We have also deployed “micro cell” base station that operate on a smaller scale within an area. Some of our base stations (such as our Joadja and Belanglo repeaters) are even completely solar powered!
Tech heads may already be familiar with setting up a router via their ADSL modem operating in bridge mode. AirStream is exactly the same, except instead of the ADSL modem, you plug into the radio receiver’s Ethernet port. Other than that, it’s a bog standard connection (this is called “PPPoE” in your router config) that is very easy to set up. And if you have the slightest concerns about the technical side, our staff preconfigure all radio and router equipment, so you just plug it in and it should work with no fuss.
What is the environmental impact?
AirStream has a very low impact both visually and electromagnetically. For example, the height of the transmission antennas in East Bowral, Burradoo, and Moss Vale are approximately one metre tall. They are hidden amongst the rooftops of the suburbs, with minimum visibility. They also run on less energy than a light bulb.
Our Joadja and Belanglo towers are completely solar powered, and have also been designed to consume as little power as possible (being solar powered gives us a good incentive to do so!), while also keeping the visual impact to a minimum.
How secure is it?
The wireless signal from the radio receiver on your roof to our tower is encrypted, and uses industry standard 128-bit AES encryption. However, hackers intercepting your wireless signal (however improbable) is the least of your worries.
Your own browsing habits, whether you keep your machine free of malware and up-to-date with the latest security patches, being careful to only enter personal information into secure websites (i.e. those beginning with “https://”), and deciding that, no, uploading that saucy photo to Facebook is probably not a good idea, will have a far greater impact on security than anything to do with the physical AirStream connection.
For more information about security, we recommend reading the Naked Security blog by Sophos.