As the National Broadband Network (NBN) is rolled out across Australia, businesses and households will have to connect to the NBN.  You can confidently and safely connect to the NBN with Ace.

As one of the first NBN retail service providers, Ace has gained experience in providing quality NBN connections to businesses and even households.

If the NBN can’t connect you, then we have a range of alternative solutions to do the job like our premium wireless broadband service AirStream and our Business Internet solutions.

At Ace, we focus on quality of service rather than the cheapest option.  The service is personalised and if you need assistance you can speak to the same person every time you call.

In keeping with our policy of quality and service, Ace do not offer NBN Satellite.

All of our NBN packages include a phone service if required, we will also port your existing phone number to the NBN service. All that you will need to pay for are the call costs if make any. Whether you choose to connect a phone or simply use the internet, it’s up to you.

Connect me to the NBN

Here are our Ace NBN broadband plans, all available on a 12 month contract.

NBN Broadband Plans

Small

$ 49.95

Per Month
  • Download: 12 Mbps
  • Upload: 1 Mbps
  • Monthly Data: 30GB
  • Set Up Cost: $150
  • Cost over 12 months: $749.40
Sign Up

Medium

$ 74.95

Per Month
  • Download: 25 Mbps
  • Upload: 5 Mbps
  • Monthly Data: 200GB
  • Set Up Cost: $150
  • Cost over 12 months: $1049.40
Sign Up

LargeMost Popular

$ 94.95

Per Month
  • Download: 50 Mbps
  • Upload: 20 Mbps
  • Monthly Data: 500GB
  • Set Up Cost: $150
  • Cost over 12 months: $1289.40
Sign Up

Extra Large

$ 114.95

Per Month
  • Download: 100 Mbps
  • Upload: 40 Mbps
  • Monthly Data: 1000GB
  • Set Up Cost: $150
  • Cost over 12 months: $1529.40
Sign Up

Note: NBN services guarantee a minimum 12/1 Mbps speed, many factors will determine your maximum speed. Important information about our NBN plans and speed options.

As your maximum NBN connection speed is not able to be determined until your service is provisioned, if your connection is not achieving the maximum NBN plan speed you choose, please get in contact and we will happily downgrade you to a more appropriate speed NBN plan, at no charge to you.

If you need a Acenet mailbox these are available for $9.90 each per month.

Important information relating to Triple Zero (000) calls made using our VoIP service and our call costs can be found on our VoIP plans page.   

Quick and easy data top ups are available online, any time you need a little extra.

The delivery method of the NBN service will depend on the technology used by the NBN network, and may be Fibre to Premises, VDSL (Fibre to Node) or NBN wireless.

To keep an existing phone number, we can port your number across to the NBN as part of the setup cost.

To get ready to join NBN, simply click the button above. If NBN isn’t in your area yet don’t worry, we can either set you up ready for when it does, or simply let you know when we will be able to switch you.

Detailed information including unit prices, static IP, top ups  is available in our Critical Information Summary – NBN.

The Benefits of Connecting with Ace for your NBN

At Ace we aim to provide the best quality NBN service available by not over subscribing the available bandwidth and continually monitoring the quality of the service.

Frequently Asked Questions

What are the benefits of NBN?

For many parts of the Wingecarribee region the Government’s NBN will provide faster internet. This can bring lots of benefits for businesses and householders, such as being able to work from home, increased efficiencies and time saving solutions through services such as video conferencing, and of course faster video streaming, great for both gamers and businesses who want to bring their business to life online.

The NBN is hoped to boost rural businesses across the country, making it easier for people in remote and rural locations to run their businesses and trade online.

Will my medical alarm work?

For most people in the Southern Highlands their connection to the NBN will be FTTN (Fibre to the Node), a consequence of this is that should you lose power you will also lose your phone line, we therefore recommend moving to a medical alarm service that does not rely on your phone line, such as a GPS/ mobile based service. Please contact your medical alarm provider, many of them will provide a new alarm for you.

Will my security alarm work?

As with the medical alarms, should you lose power you will also lose your phone line, we therefore recommend moving to a security alarm service that does not rely on your phone line, such as a GPS/ mobile based service. Please contact your security alarm provider to find an appropriate solution.

Do I have to move to NBN?

The NBN network will replace:

  • Home/Landline phone services from all companies, where the service is provided over Telstra’s copper phone lines
  • All ADSL, ADSL2 and ADSL 2+ internet services
  • Telstra and Optus cable internet and cable phone services

However, there are other ways of providing data to your business or home. Ace offers a range of broadband connections, including our premier service Airstream which is available across much of the Southern Highlands.

If phone connections and/or internet services are critical to your business, then a combination of NBN and another Ace Broadband connection could be the solution to ensuring your business remains connected at all times.

The Government has indicated that your telephone line will be disconnected and therefore all services associated with your telephone line will also be disconnected 18 months after NBN is made available.

Why choose an Ace NBN broadband service?

You might think that all NBN services are the same, that it’s simply a case of finding the best price, but it’s not quite that simple. There are a number of different factors that could affect your experience of the NBN. Whatever your specific needs are, by coming to a provider that can offer more than just a simple NBN connection, you know that you won’t be left to pick up the pieces, you can purchase an end-to-end managed service.

Furthermore, by choosing an local Australian company with local engineers, you know the people you are talking to are just round the corner. No overseas call centres.

Will I need an NBN technician appointment?

If this is the first time your property has connected to the NBN you may need an NBN technician to visit your property, if this is required we will let you know.

The NBN will advise us of the appointment time and we will let you know, typically the appointment time will be a half-day time slot. In most cases the technician will require access to the property and therefore will require that someone is home, although this is not always the case.

What if I choose the wrong plan, can I change?

We understand it’s hard to know exactly which plan will be right for you, so if you need to upgrade at any point we won’t charge you, similarly, should you need extra data at any point, you can log on to our online system at any time and order additional data top-ups.

If you wish to downgrade your plan there will be additional charges.

Can I keep my home phone number?

Yes, we will happily assist you in moving your phone number to Ace.

Will I still have to pay Telstra line rental?

Once you have moved your phone service to the NBN, you will no longer need to pay Telstra.